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Before You Write

Including a few details helps us solve the problem faster:

• Your iPhone model, iOS version, and RepRock version.
• What you expected to happen and what happened instead.
• The steps that reproduce the issue and any useful screenshots.

Do not send health records, payment-card information, passwords, camera footage, or other sensitive information.

Screen Time or App Blocking

• Open RepRock and confirm Screen Time access is authorized and the apps, categories, or websites you want to restrict are selected.
• Check that RepRock still has Screen Time permission in iOS Settings, then reopen RepRock after changing permission or selection settings.
• If earned access appears delayed, return to RepRock and confirm your available-minute balance. Apple frameworks and device settings can occasionally take a moment to apply a change.

Health, Steps, or Walking Progress

• In iOS Settings, review RepRock's Health and Motion & Fitness permissions.
• Use a physical iPhone and carry it during the activity. Step data can arrive with a short delay.
• Apple does not tell apps whether Health read access was denied, so missing results may mean either that no data exists or that access is off.

Camera Workouts

• Allow RepRock to use the camera in iOS Settings.
• Place your iPhone on a stable surface with your full body visible, use even lighting, and keep the exercise area clear.
• If repetitions are missed, move slightly farther from the camera and make sure your body is not cropped from the frame.

Camera analysis happens on your device. RepRock does not record, save, or upload camera footage.

Subscriptions and Restore Purchases

• Use Restore Purchases in RepRock while signed into the same Apple Account used for the original purchase.
• Confirm the subscription is active in Apple Account subscription settings.
• Deleting RepRock does not cancel a subscription. Apple handles billing, cancellations, and refunds under its policies.

If Apple shows an active subscription but Premium remains unavailable after restoring, email us with your RepRock version and the time you attempted the restore. Do not send a full receipt containing sensitive information.

Privacy and Data Requests

To request access, correction, deletion, or information about data controlled by Lyalin LLC, email support@getreprock.com. See the Privacy Policy for details about information stored on your device and handled by RepRock's service providers.